UNITED KINGDOM| Summary: Our client is an integrated producer of engineering plastics and high performance polymers, well-known for unmatched quality of products and excellent customer service. As a Technical Services Manager, the function holder will be responsible for promoting the image of the company to existing and potential customers, from OEM level through to polymer processors, by providing a comprehensive package of technical support and project management. Your tasks: • Support existing customer technical enquiries and issues. • Support potential new customers' technical enquiries and issues. • Support all processing trials including injection moulding, extrusion and blow moulding. • Control and manage the project data sheet process. • To manage internal technical enquiry process. • Liaise with Application Development team globally to obtain required results. • Handling inbound customer technical enquiries. • Manage projects on a technical level at customers from concept to commercialisation – commercial activities to be handled by the sales team. • Handle material complaints. • To be able to present and support customer Tech Days. • To attend trade shows supporting the sales team as required. • You will also be required to travel in Scandinavia, Ireland and Mainland Europe as required. Your profile: • Preferably educated to HNC/HND or above in a relevant subject i.e. polymer or materials science. • Relevant experience in the plastics industry. • Ability to interpret MoldFlow analysis results is preferred. • Ability to understand FEA results would be desirable. • Strong understanding of the injection moulding process and extrusion process. • Good analytical approach to problem solving. • Good understanding of mechanical properties and the relevance these have on product design. • Good understanding of design principles for polymers. • Good understanding of injection mould tools. • Knowledge of the industry and markets, detailed know-how of products, applications, competitive materials and competitors. • Excellent communication and social skills. • Minimum of 5 years relevant B2B experience in the field of sales and business development. • Analytical with good judgement, business sense and problem-solving skills. • A strong negotiator able to identify customers’ needs and be persuasive when presenting ideas. • A team player able to work independently. • Relation builder with good social and networking skills. • Structured worker with good time management and project management ability. |
