POLAND| This position is responsible for maximizing sales opportunities by developing, maintaining and growing relationships with Regional Accounts in Poland. The Account Manager (AM) will lead the establishment, negotiation, implementation and compliance of agreements which drive profitable growth for the Company. The Account Manager will focus on deploying site specific customer strategies and programs to retain existing business, improve penetration and grow market shares. Duties & Responsibilities: • AM will be responsible for growing and supporting assigned accounts allowing adequate time to develop relationships with multiple contacts. • Develop strong relationships across the customer’s organization to influence decision makers at all levels and drive compliance. • Manage and maintain pricing strategy for multiple locations. Expand product categories for greater share of market and implement new programs to drive margin improvement. • Manage extensive travel based on priorities and be responsible for customer action planning and project management to meet growth objectives. • Work to achieve a favourable pipeline to continue growth initiatives • Act as the primary point of contact to the customers’. • Working directly with buyers, product development, technical and marketing people at customers to anticipate future needs and ensure that solutions are developed to meet their needs. • Working closely with the internal development and technical support team to ensure that customers’ current requirements are understood and met. • Perform value added selling of the organization through customer education, sample requests, technical service, contract negotiations and quality solution. • Develop a solid understanding of the EU market (size, customers, competitors, products, trends, etc.) and communicates this information internally. • Provide timely response to customer inquiries and complaints to ensure customer satisfaction. • Perform other duties and assignments as directed by supervisor. • Perform all duties safely and in compliance with documentation outlined in the Safety, Health & Environmental and defined quality management systems. • Manage overdue payments. Core Competencies: • Active Listening & Empathy: Truly hearing client needs, not just waiting to speak; understanding their challenges from their perspective. • Proactive Problem-Solving: Identifying potential issues before they escalate and turning obstacles into solutions. • Exceptional Communication: Setting clear expectations, providing transparent updates and maintaining open internal / external dialogue. • Time & Organization: Juggling multiple clients and priorities effectively to meet deadlines consistently. • Adaptability: Adjusting strategies and approaches as client needs evolve. • Client-Centric Focus: Deeply understanding the client's business, goals, and industry to provide strategic value, not just service. • Relationship Building: Fostering trust and long-term partnerships, acting as a reliable advocate for the client. • Value Creation: Focusing on delivering tangible results and demonstrating ROI, ensuring clients see ongoing value. • Expectation Management: Defining realistic outcomes and keeping all stakeholders aligned. • Meticulous Planning & Prioritization: Structuring days around high-impact tasks. • Continuous Learning: Staying updated on industry trends and client needs. Preferred education, experience and skills: • Bachelor’s degree in Marketing, Sales, Management, Engineering, or equivalent. • Minimum 5 years of sales experience in a business-to-business environment. • Demonstrated sales skills. • At least 5 years of experience in the plastic industry; masterbatch is preferred. • Polish speaking is a must / native is very much preferable, must be fluent in English. • The ability to discover and define commercial and technical customer requirements. • The ability to develop new business and achieve profitable sales in highly competitive markets. • The ability to build and maintain strong, long-term customer relationships. • Strong interpersonal, negotiation and influencing skills. • The ability to establish and build relationships at all levels. • Clear sense of ethics and a high standard of professional conduct. • Self- motivated professional with a straightforward approach to problem solving and sense of urgency. • Team player, well organized. • Able to travel to Customer sites throughout Poland, and US for business meetings and training. • Skilled in the use of basic computer software (Excel, PowerPoint, Word, Outlook). • Self-sufficient in terms of time management and support. |
